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Customer Relationship Manager

ID: #10343     Date: 26/12/16

Location England, North West, Manchester, Bradford
Company Yorkshire Water
Salary £16396.00 - £19096.00 (per Year)
Job type Permanent
Benefits:

£16,396.39 with the potential to earn up to £19,096.00 + attractive pension + quarterly performance related bonus + 25 days holiday

Sector(s): Customer Service jobs
Yorkshire Water
Requirements

  • Excellent & dedicated customer service skills
  • The ability to adapt to each customer's needs and requirements
  • An empathetic, compassionate and understanding attitude
  • Ideally, you will have previous experience of working within a customer facing environment
  • A professional telephone manner
  • Strong communication and interpersonal skills & IT literate

Job responsibilities

Our Customer Service Representatives are target driven, dedicated and enthusiastic individuals who are responsible for dealing with our customer operational and billing enquiries accurately and ensuring we provide a tailored service to each customer. You will not just be taking phone calls though, you from time to time will be required to respond to emails, letters and social media queries.

Your calls will vary from a general billing query to a more complex one, ensuring you are understanding the customers' circumstances and helping to resolve their problems effectively. No two days will ever be the same in this role! It's a fast moving and challenging environment and the level of service we provide is governed by our regulator OFWAT.


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Contact

Name    Yorkshire Water

Phone  01274 692653

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