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Technical Support Analyst

ID: #12144     Date: 13/06/17

Location England, South West, Cornwall
Company Avanti Communications Group plc
Salary by agreement
Job type Permanent
Sector(s): IT Contractor jobs
Avanti Communications Group plc
Requirements

  • Broadband ISP/ Technical customer support background with knowledge of TCP/IP;
  • Solid working knowledge of Microsoft operating systems and Microsoft Office Packages;
  • Helpdesk, trouble ticketing and customer service experience;
  • Ability and willingness to work on a shift rota, including nights and weekends;
  • Excellent verbal and written communication skills and customer facing skills;
  • Ability and willingness to work occasionally long hours under pressure;
  • A background of taking enthusiastic, creative approaches to problem solving;
  • Ability to work autonomously, and prioritise planned tasks while managing unplanned technical support issues.

Desirable skills

  • Educated in Computing/Communications to Further or Higher education standards;
  • Understanding of ADSL and Wi-Fi;
  • NVQ in Customer Care or equivalent
  • Windows certification or equivalent;
  • Experience with broadband over satellite
  • Knowledge of internet and network protocols including IMAP, POP, SMTP, FTP, HTTP, HTTPS, SSL, DHCP and DNS.

Job responsibilities

  • Respond to and resolve all end user service calls, enquiries and escalations;
  • Proactive hands on trouble shooting and problem solving of the service network infrastructure;
  • Routine monitoring of the service network via a dashboard;
  • Keep accurate records of network faults and their remedies and building a knowledge base


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Contact

Name    Avanti Communications Group plc

Phone  44 (0) 207 749 1600

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