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Claims Handler - French Speaking

ID: #12169     Date: 14/06/17

Location England, South East, Surrey, Reigate and Banstead, Redhill East
Company AXA
Salary by agreement
Job type Permanent
Sector(s): General Insurance jobs

  • Computer literate. (Mainly using Word and Excel)
  • Excellent customer service skills
  • Excellent communication skills
  • Willingness to take initiative to solve problems
  • Excellent organizational and time management skills
  • To be a team worker
  • The ability to get things done / deliver results to agreed customer standards
  • The ability to remain calm and organized during busy periods in a pressurized environment

Job responsibilities

  • Provide relevant and accurate information to every customer on every call
  • Ensure the customer expectations are met and exceeded on every call so as to successfully complete every case
  • Answer calls adhering to standard response times protocols etc
  • Accurate and timely completion of case notes/ logs / diaries for each customer
  • Ensure all parties relevant to the provision of effective assistance are correctly notified and updated on a regular basis
  • Process cases in accordance with department procedures and agreed authority levels
  • Deployment of cases to appropriate and approved suppliers

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Name    AXA

Phone  020 3206 8300

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