Telephone Collections Negotiator

Practical experience in debt collection or recoveries is desirable. The successful applicant must be able to multi-task Ability to communicate effectively on the telephone with clients and third parties and be empathetic when dealing with debtors - in particular, you must be comfortable speaking about financial issues Applicants need to be able to work on their own initiative with a positive attitude to work. Excellent team player Organised and capable of working under pressure, and to tight deadlines. Adopts a flexible and proactive approach to work duties Able to prioritise work Able to work unsupervised and on one's own

Pre-litigation and, to a lesser extent, post litigation, telephone collections, focusing predominantly on unregulated commercial debt but also including regulated consumer debt; Negotiating the recovery of debts by instalments – predominantly unregulated commercial debt but including regulated consumer debt; Negotiating and putting in place legally enforceable instalment arrangements; Responding to e-mail correspondence from debtors Processing payments received; Chasing overdue payments; All administration in relation to Debt and Asset Recovery including preparation of reports by Excel spreadsheet and otherwise; Promoting Brodies’ Debt and Asset Recovery Services to existing and potential clients of the Firm; All other relevant duties and responsibilities such as may be instructed; Awareness of Brodies’ information security policies, and protect information assets from unauthorised access, disclosure, modification, destruction or interference at all times.