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Customer Transition Coordinator

ID: #13373     Date: 18/07/17

Location England, South East, Kent, Ashford
Company Brakes Group
Salary by agreement
Job type Permanent
Sector(s): Customer Service jobs
Brakes Group
Requirements

Competencies

  • Some basic experience with Excel (training will be provided)
  • Professional approach to complaint handling
  • Strong team worker - supporting colleagues to meet objectives and targets.
  • Evidence of the ability to interpret data in order to evaluate performance.
  • Ability to work under own direction and think of your own solutions
  • Tenacious approach to challenges
  • Positive under pressure

Knowledge, Skills, Experience

  • Time Management skills
  • Self-Motivated
  • Data literate
  • Team working

More important than any of your technical capabilities will be your positive and willing attitude, and your ability to learn quickly. This is not a routine administrative position – you will have a love for learning and an open mind.

Job responsibilities

  • Daily/Weekly maintenance of call schedules for Contact Centres
  • Liaison with Contact Centre Managers - resourcing
  • Monitor data tools for issues and customer objections
  • Speak with customers to understand concerns and resolve issues where possible
  • Running of daily in-house reporting suites
  • Follow documented processes, liaise with logistics managers & field’s sales teams to analyse cost implications.
  • Support Contact Centre Management Information tasks as required
  • Generate data extracts for Field Sales, Contact Centres and Account Management Teams.


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Contact

Name    Brakes Group

Phone  0844 800 4900

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