ERP Software Support Consultant

• Previous ERP Software knowledge.
• Experience of working in a Call Centre, Helpdesk, Support Desk.
• Call Management skills (JIRA, Remedyforce, Service Now, etc.).
• Answering Telephone calls from customers.
• Logging calls accurately.
• SQL DB knowledge, compiling and building queries.
• Previous application support knowledge.
• Troubleshooting Microsoft office suite of products.

Our client is a software house specialising in ERP Software. The support team provides the first point of contact for customers requiring assistance with their software and hardware. The team aims to provide a high level of customer satisfaction.

The ERP Software Support Consultant will be responsible for accurately recording customer enquiries, assigning an appropriate priority and taking ownership of providing a solution.

A key skill is to clearly determine the root of a customer enquiry, identifying the process being undertaken, the program being used and the problem experienced.