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ERP Software Support Consultant

ID: #16454     Date: 08/02/18

Location England, Kent, Dartford
Company 1st Choice Jobs
Salary up to £30000.00 (per Year)
Job type Permanent
Sector(s): IT & Telecoms jobs
1st Choice Jobs
Requirements

  • Previous ERP Software knowledge.
  • Experience of working in a Call Centre, Helpdesk, Support Desk.
  • Call Management skills (JIRA, Remedyforce, Service Now, etc.).
  • Answering Telephone calls from customers.
  • Logging calls accurately.
  • SQL DB knowledge, compiling and building queries.
  • Previous application support knowledge.
  • Troubleshooting Microsoft office suite of products.

Job responsibilities

Our client is a software house specialising in ERP Software. The support team provides the first point of contact for customers requiring assistance with their software and hardware. The team aims to provide a high level of customer satisfaction.

The ERP Software Support Consultant will be responsible for accurately recording customer enquiries, assigning an appropriate priority and taking ownership of providing a solution.

A key skill is to clearly determine the root of a customer enquiry, identifying the process being undertaken, the program being used and the problem experienced.


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Contact

Name    1st Choice Jobs

Phone  01303 813 399

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