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Centre of Excellence Administrator

ID: #16480     Date: 08/02/18

Location England, South East, Reading
Company Xafinity Group
Salary by agreement
Job type Temporary
Sector(s): Admin, Secretarial & PA jobs
Xafinity Group

  • Ideally, be educated to A-level standard
  • Able to demonstrate ownership, responsibility and accountability for self
  • Be organised, methodical and logical in approach to tasks
  • Has high standards, excellent quality and customer responsiveness
  • Able to plan and then be flexible with that plan
  • Be proactive, having drive and commitment
  • Is able to work on own initiative
  • Able to communicate effectively
  • Has a can do attitude and takes pride in work
  • Pays attention to detail
  • Have the ability to work in a team towards company objectives
  • Have experience of working with MS Office products, such as Outlook, Excel, Word
  • Preferably have worked within an office environment before, although this is not essential

Job responsibilities

  • Deliver excellent front line customer service to customers via phone and email
  • Calculation and payment of scheme benefits in line with scheme rules
  • Creating letters and communication materials and sending to customers
  • Handling of member responses, maintenance of member records and database updates
  • Checking of data inputs and production of data extracts
  • Understanding and application of benefit structures, Trust Deed & Rules, HMRC guidance, PSO and Disclosure requirements
  • Collation of data for Management Information (MI) and production of MI reports
  • Provision of project and technical information both verbally and in writing
  • Ensuring that member claims are dealt with in accordance with SLAs and KPIs
  • Project work as directed by Team Leader or Manager in line with agreed plans
  • Liaison with Customers, Clients, Scheme Actuary, Consultants, Providers, Pension Payroll and third parties
  • Contribute to the development and maintenance of COE processes within an innovative team
  • Providing general office support
  • Compliance with business associated certifications including ISO and AAF accreditations where required

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Name    Xafinity Group

Phone  08458736138

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