Location | England, South East, Reading |
Company | Xafinity Group |
Salary | by agreement |
Job type | Temporary |
Sector(s): | Admin, Secretarial & PA jobs |
Requirements
- Ideally, be educated to A-level standard
- Able to demonstrate ownership, responsibility and accountability for self
- Be organised, methodical and logical in approach to tasks
- Has high standards, excellent quality and customer responsiveness
- Able to plan and then be flexible with that plan
- Be proactive, having drive and commitment
- Is able to work on own initiative
- Able to communicate effectively
- Has a can do attitude and takes pride in work
- Pays attention to detail
- Have the ability to work in a team towards company objectives
- Have experience of working with MS Office products, such as Outlook, Excel, Word
- Preferably have worked within an office environment before, although this is not essential
Job responsibilities
- Deliver excellent front line customer service to customers via phone and email
- Calculation and payment of scheme benefits in line with scheme rules
- Creating letters and communication materials and sending to customers
- Handling of member responses, maintenance of member records and database updates
- Checking of data inputs and production of data extracts
- Understanding and application of benefit structures, Trust Deed & Rules, HMRC guidance, PSO and Disclosure requirements
- Collation of data for Management Information (MI) and production of MI reports
- Provision of project and technical information both verbally and in writing
- Ensuring that member claims are dealt with in accordance with SLAs and KPIs
- Project work as directed by Team Leader or Manager in line with agreed plans
- Liaison with Customers, Clients, Scheme Actuary, Consultants, Providers, Pension Payroll and third parties
- Contribute to the development and maintenance of COE processes within an innovative team
- Providing general office support
- Compliance with business associated certifications including ISO and AAF accreditations where required
Contact
Name Xafinity Group
Phone 08458736138
Archived: This vacancy is not longer available, use our search engine to find similar vacancies.