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Client Service Delivery Manager

ID: #16497     Date: 06/02/18

Location England, London
Company Xerox Corporation
Salary by agreement
Job type Permanent
Sector(s): IT & Telecoms jobs
Xerox Corporation

  • Experience in working with senior management to align strategies and solutions
  • Must have experience of working in a corporate/business focused environment
  • Excellent negotiation skills
  • Strong, professional written and verbal communication skills with previous experience of presenting to clients and stakeholders
  • A creative thinker that is adaptable, pragmatic and a practical problem solver
  • Ability to work independently and in a team environment
  • Exceptional time management skills including the ability to handle multiple ongoing tasks with changing priorities
  • Extensive client service management experience, ideally with time spent working on clients sites
  • Experienced in taking responsibility for managing client service plans, KPI’s, budgeting, forecasting and leadership
  • Experience of collaborative workflow software and MI reporting
  • Significant experience in developing and maintaining client relationships
  • Strong experience of IT, service delivery or consulting coupled with financial P&L responsibility, strong people management experience, projects and client interaction experience
  • Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements
  • Experienced in integrating customer and operational requirements into supplier relationships, including delivery partnerships
  • Relevant communication / language skills
  • A proven ability to articulate and deliver innovative and complex solutions who is a creative thinker, pragmatic and a practical problem solver

Job responsibilities

  • Business Case Financial Performance
  • Innovation within the account, maximizing growth opportunities
  • Customer Value add demonstration (MI reporting and QBR)
  • Compliance to Xerox and customer governance standards
  • A High Performing Operating Environment
  • Expert problem management support
  • Leverage experience and SME to support business opportunities as appropriate.

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Name    Xerox Corporation

Phone  44 (0)800 066 5433

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