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Technical Analyst

ID: #16500     Date: 06/02/18

Location England, London
Company Xerox Corporation
Salary by agreement
Job type Permanent
Sector(s): IT & Telecoms jobs
Xerox Corporation
Requirements

  • Experienced and proven 2nd / 3rd line support in a service driven industry or Pre/Post Sales support at a similar competitor organisation
  • Knowledge of Windows clients and Windows printing services
  • Experience of troubleshooting application related issues in a complex network environment with good TCP/IP knowledge
  • Experience with Hosted and Cloud environments and solutions.
  • In depth IT infrastructure knowledge and experience.
  • Experience of working in a test bed environment reported problem replication, investigation of vulnerabilities, hardware and software maintenance
  • Use of VMWare (Virtualised test environments)
  • Provide evidence of strong technical documentation skills
  • Ability to create and follow technical configuration and build instructions
  • Good time management - proof of being able to manage their workloads and work remotely
  • Experience of Installation and configuration of server technologies such as MS Windows Server 2008, 2012 etc
  • Understanding of print server installation and management
  • Experience of MS Print driver installation and configuration

Job responsibilities

  • Provide technical architectural support for design and technical delivery services for contract life, from proof of concept to live deployment / service delivery acceptance for all software or hardware solution components, including current and future innovations for service improvements
  • Provide a technical work stream escalation point for any customer or Xerox related service level impacting incident or problem, by managing the escalation to a successful conclusion, under direction of the Technical Account Lead/Team Leader.
  • Provide support to the technical team leader to achieve the smooth implementation of new or amended services within the MPS contracts by providing technical support in each of the end-to-end solution components and infrastructure items, understanding alternative packages and able to recommend the correct tool for the proposal, i.e. Xerox versus third party comparison
  • Engage and assist other work streams, as required
  • Provide a support role during the testing and rollout of the technical solution within the guidelines of the contracted service
  • Assist in the design and implement the infrastructure, enablers and tools to produce the Management Information and Billing reports
  • Produce supporting documentation required as part of the MPS contracts.


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Contact

Name    Xerox Corporation

Phone  44 (0)800 066 5433

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