Accounts Payable Executive - German speaking
ID: #18 Date: 29/06/17
Excellent, clear communication, interaction and interpersonal skills Must speak fluent German (Written and Verbal) Must display a customer service focused attitude and therefore possess great customer service skills Self motivated and displays initiative in solving problems Ability to plan and manage workload to ensure all key deadlines are met Actively seeks to improve processes making them more effective and efficient SAP experience is beneficial /an advantage P2P experience : Invoice reconciliation, Purchase orders, Travel & expenses Good Telephone manner Good English skills– both written and spoken (for communicating with Genpact our outsourced provider) Positive , can do attitude Ability to plan and manage workload and if not escalate Relationship management/call-centre experience Processing and query resolution of Travel and Expenses activities.
Work closely with the outsource provider to ensure a high volume of invoices and credit notes are processed as per agreed procedure Manage Vendors calls & resolve queries Speaking to the vendors / internal customers on behalf of the outsource provider to resolve queries / give clarification Perform the invoice discrepancy resolution process; research contracts, purchase agreements and purchase orders; Liaise with the GSK market to determine specific discrepancies and payment problems and convey this to the outsource provider Support end-to-end process performance and improvements through Performance Management and other Lean Sigma practices Review accounting documents to identify unusual or overdue items and escalate to the appropriate Accounts Payable team member accordingly. Produce routine reports, schedules, and summaries for management as required Meet service level agreements and performance targets related to invoice processing & internal control. Support period end financial closing activities for Accounts Payable Customer Relationship Responsibilities: Serve as the point of contact for vendor and customer (i.e. GSK local market) queries; Resolve any query issues according to defined policies and procedures and escalate as necessary any site customer issues related to queries to the Accounts Payable Team Leader.
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Phone 0800 221 441