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Client Field Technical Services Analyst

ID: #341     Date: 29/06/17

Location Northern Ireland, Belfast
Company Dell
Salary by agreement
Job type Contract
Benefits:

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Sector(s): IT & Telecoms jobs
IT Contractor jobs
Dell
Requirements

- Proven experience of providing Technical Field Support within a client environment
- Good knowledge of Microsoft operating systems and software
- Logical approach to problem solving
- Excellent Customer service skills
- Clear Verbal and written communication skills
- Good organisational and planning skills
- Able to effectively handle pressures and challenges

Job responsibilities

- Provide second line support for Desktop/Laptop computers, applications, and related technology
- Specify, install and test computer systems and peripherals within established standards and guidelines
- Assist customers with the installation, configuration, and support of desktop computers, peripheral equipment and software
- Perform 2nd line hardware diagnostics and recommend and perform upgrades on systems to ensure compliancy
- Assess functional needs to determine specifications for purchases for technical projects
- Train and orient customers on use of hardware and software


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Contact

Name    Dell

Phone  0844 444 3225

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